Terms & Conditions

By accessing or using the behyve platform — including our website, mobile applications, and associated services (the "Service") — you agree to be bound by these Terms & Conditions ("Terms"). Please read them carefully before using the Service.

If you are using the Service on behalf of a company or other legal entity, you represent that you have authority to bind that entity to these Terms. If you do not agree to these Terms, you may not access or use the Service.

behyve is a marketplace platform that connects clients ("Users") with independent wellness, beauty, sport, lifestyle, and event professionals ("Suppliers"). behyve facilitates discovery, booking, and payment between Users and Suppliers but is not itself a professional of wellness or lifestyle services.

behyve reserves the right to modify, suspend, or discontinue any aspect of the Service at any time, with or without notice. We are not liable to you or any third party for any modification, suspension, or discontinuation of the Service.

To access certain features of the Service, you must create an account. You agree to:

• Provide accurate, current, and complete registration information
• Maintain the security of your password and not share account credentials
• Notify us immediately of any unauthorised use of your account
• Be responsible for all activity that occurs under your account

We reserve the right to suspend or terminate accounts that violate these Terms, engage in fraudulent activity, or otherwise misuse the Service. You must be at least 18 years of age to create an account.

Suppliers who list services on the behyve platform agree to additional terms set out in the Supplier Agreement, which forms part of these Terms where applicable. Key obligations include:

• Maintaining accurate listings, pricing, and availability
• Holding appropriate licences, insurance, and qualifications for services offered
• Delivering services to a professional standard as described in the booking
• Complying with all applicable laws and regulations
• Treating all Users with respect and professionalism

behyve reserves the right to remove Supplier listings and suspend or terminate Supplier accounts at its sole discretion, particularly in response to User complaints, policy violations, or reputational risk.

All bookings made through the Service constitute a direct agreement between the User and the Supplier. behyve acts as an agent on behalf of Suppliers for the purpose of accepting payments.

Payment processing

Payments are processed through secure third-party payment professionals. By completing a booking, you authorise us to charge your selected payment method for the total amount stated, including any applicable service fees.

Pricing

All prices are displayed in the currency of the relevant market and inclusive of applicable taxes unless otherwise stated. behyve reserves the right to update service fees at any time with reasonable notice.

Cancellation terms vary by Supplier and service type, and are displayed at the time of booking. General guidelines:

• Free cancellation — Available where indicated; cancellations must be made within the specified window
• Partial refund — Late cancellations outside the free window may incur a cancellation fee
• No refund — No-shows or cancellations within 24 hours of the scheduled service are generally non-refundable unless otherwise stated

If a Supplier cancels your booking, you will receive a full refund of the amount paid. For disputes, please contact our support team at support@behyve.net.

The Service and all content, features, and functionality — including but not limited to text, graphics, logos, icons, images, and software — are owned by behyve or its licensors and are protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable licence to access and use the Service for personal, non-commercial purposes. You may not reproduce, distribute, modify, create derivative works from, or otherwise exploit any content from the Service without our prior written consent.

By submitting content to the Service (such as reviews or profile images), you grant behyve a non-exclusive, royalty-free, worldwide licence to use, display, and distribute such content in connection with the operation of the Service.

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable law or regulation
• Submit false, misleading, or fraudulent information
• Impersonate any person or entity or misrepresent your affiliation
• Attempt to gain unauthorised access to any part of the Service or its related systems
• Harvest or collect personal data of other users without consent
• Post content that is defamatory, offensive, or infringes on third-party rights
• Use automated tools to scrape, crawl, or interact with the Service without our express written permission
• Circumvent or bypass any measures we use to restrict access

The Service is provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. behyve does not warrant that the Service will be uninterrupted, error-free, or free from viruses or other harmful components.

behyve does not endorse, recommend, or guarantee the quality, safety, or suitability of any Supplier or service listed on the platform. It is your responsibility to independently verify the credentials, qualifications, and suitability of any Supplier before booking.

To the fullest extent permitted by applicable law, behyve and its directors, employees, partners, agents, suppliers, and affiliates shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, goodwill, or other intangible losses
• Any acts or omissions of Suppliers
• Any interruption or cessation of the Service
• Any damage arising from unauthorised access to your account

Our total liability to you for any claim arising out of or relating to these Terms or the Service shall not exceed the greater of (a) £100 or (b) the total amount you paid behyve in the twelve months prior to the claim.

These Terms and any disputes arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law provisions.

You agree to submit to the exclusive jurisdiction of the courts of England and Wales for the resolution of any disputes, except where mandatory consumer protection laws in your jurisdiction provide otherwise.

We reserve the right to modify these Terms at any time. When we make material changes, we will provide notice via the Service or by email. Your continued use of the Service following any changes constitutes your acceptance of the updated Terms.

We encourage you to review these Terms periodically. If you do not agree with any changes, you should discontinue use of the Service.

If you have any questions about these Terms & Conditions, please contact us: