Privacy Policy

behyve ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our platform — including our website, mobile applications, and associated services (collectively, the "Service").

By accessing or using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of the Service.

We collect information you provide directly to us, information we collect automatically, and information from third parties.

Information you provide

• Account registration details (name, email address, password)
• Profile information (profile photo, location, preferences)
• Booking and transaction data
• Communications you send us (support enquiries, feedback)
• Payment information (processed securely via our payment professionals)

Information collected automatically

• Device identifiers and IP addresses
• Browser type, operating system, and language settings
• Pages visited, features used, and time spent on the Service
• Crash reports and performance data

Information from third parties

We may receive information from social media platforms if you connect your account, payment processors, identity verification professionals, and analytics partners.

We use the information we collect to operate and improve our Service, including to:

• Create and manage your account
• Process bookings, payments, and refunds
• Connect you with service professionals (Suppliers)
• Send transactional and service-related communications
• Personalise your service and surface relevant offerings
• Monitor and analyse trends, usage, and activity
• Detect, investigate, and prevent fraudulent or illegal activity
• Comply with legal obligations

We may also use aggregated or de-identified data — which cannot reasonably be used to identify you — for product research and analytics purposes.

We do not sell your personal information. We may share your data in the following circumstances:

With Suppliers

When you make a booking, we share relevant personal details (name, contact information, booking details) with the Supplier fulfilling your request.

With service professionals

We engage trusted third-party vendors to perform services on our behalf (payment processing, cloud hosting, analytics, customer support). These parties are contractually bound to protect your data and use it only for specified purposes.

For legal reasons

We may disclose information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of behyve, our users, or the public.

Business transfers

In connection with a merger, acquisition, or sale of assets, your information may be transferred to the successor entity, subject to equivalent privacy protections.

We retain your personal information for as long as your account is active, or as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements.

When your account is closed or you request deletion, we will delete or anonymise your personal data within a reasonable timeframe, unless we are required by law to retain certain records.

Depending on your jurisdiction, you may have certain rights regarding your personal data, including:

• Access — Request a copy of the personal data we hold about you
• Rectification — Request correction of inaccurate or incomplete data
• Erasure — Request deletion of your personal data
• Restriction — Request that we limit our processing of your data
• Portability — Receive your data in a structured, machine-readable format
• Objection — Object to processing based on legitimate interests or for direct marketing
• Withdraw consent — Where processing is based on your consent, you may withdraw it at any time

To exercise any of these rights, please contact us at privacy@behyve.net. We will respond within the timeframe required by applicable law.

We use cookies and similar tracking technologies to enhance your service, understand how the Service is used, and deliver personalised content. Types of cookies we use include:

• Essential cookies — Required for the Service to function (session management, authentication)
• Analytics cookies — Help us understand usage patterns and improve the Service
• Preference cookies — Remember your settings and preferences
• Marketing cookies — Used to deliver relevant advertising (only with your consent)

You can control cookie preferences through your browser settings or our cookie consent manager. Note that disabling certain cookies may affect the functionality of the Service.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include encryption in transit and at rest, access controls, and regular security assessments.

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, and encourage you to use a strong, unique password and to notify us immediately if you suspect any unauthorised access to your account.

The Service is not directed at children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child, we will take steps to delete it promptly.

If you believe a child has provided us with personal information, please contact us at privacy@behyve.net.

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email (where we have your address) or via a prominent notice within the Service prior to the changes taking effect.

We encourage you to review this page periodically. Your continued use of the Service after any update constitutes your acceptance of the revised policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please get in touch: